And, we're up.

Maybe they needed to be prodded? Anyway, the software upgrade didn't work. Here's the text of the email:

It should be up now. We ran into a problem with the migration. The
utility that converts the backup from the 7.5.4 based server to the 8.1.1
server failed. Now that we have a 7.5.4 backup from your server we can
use that to debug the problem with the conversion utilitity. Once we have
that issue resolved, we'll plan another live data migration. This utility
is new to Plesk 8.1.1 and probably has a few kinks that need to be worked
out.

No it's not back up, yes I'm chasing them down.

More info as I get it.

For real, yo

The board will be down for approximately three hours starting 8PM Pacific (board time) on Sunday the 20th of May in order to upgrade both hardware and software.

Whoops!

The site didn't go down for upgrade this past Sunday (the 13th) because of crossed wires, and is now scheduled to go down for same on the 20th of May, 9PM through about 12AM.

Downtime warning

The board will be down for approximately three hours starting 9PM Pacific (board time) on Sunday the 13th of May in order to upgrade both hardware and software.